Authenticator help
Start with the symptom you see. Keep your setup key, QR code, and recovery codes out of support messages.
GUIDE
Authenticator code not working?
A rejected code does not always mean the generator is broken. Work through these checks before changing your account's authentication settings.
Open GUIDEInvalid authenticator secret key
The setup key is different from a six-digit code or a recovery code. Start by checking that you copied the right value.
Open GUIDEAuthenticator QR code not scanning
A QR image can fail because of image quality, its contents, or an app's supported setup format. Check these separately.
OpenCodes are rejected
Check the device clock, the selected account, and the code settings before trying more codes.
A key or QR code will not work
Check the original setup information and the image quality. If you no longer have access, use the account provider’s recovery process.